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What is currently called artificial intelligence is unfortunately still too distant from intelligence in reality ... It's basically a bunch of algorithms realizing certain not…

What is currently called artificial intelligence is unfortunately still too distant from intelligence in reality ... It's basically a bunch of algorithms realizing certain not too complicated (if you get into the idea of it) logic. Can you describe real human intelligence in algorithms? We even still don't know what consciousness is, let alone understanding of intelligence chemistry and mechanics.

AI bots for that matter can't replace normal service with human face. Bots can be a new fancy toy, they can be declared to be the "next big thing" by tech pundits, but just ask a real customer what he thinks about it after trying to get some meaningful information from a bot programmed with limited logic.

Customer services have been deteriorating already with infinite phone voice menus and outsourcing, I'm not seeing how bots alone can improve them. To the author's credit he still considers the use of human agents together with bots, so would bots be a sort of replacement of phone voice menus? There could be some value from this, let's say if interaction with bot could lead you to a human agent faster and with better precision than by using an infinite phone voice menu ...

 

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Rather than building dummy bots pretending to be intelligent, companies should structure information on their websites better so it can be easier to find the stuff. It's that simple ...yes

at 7pm on 6/7/2018

What's funny about infinite voice menus is when you've gone through a dozen of menu options and got to the operator and she innocently asks "How can I help you?" or worst "This is a wrong department!"

at 3pm on 6/7/2018

I read an example somewhere: a human can visually recognize a cat in a picture much faster and with much better reliability than computer systems have ever been able to do.

How intelligent are such systems so far if they can recognize a cat in random pictures with about 50-70% reliability vs 100% instantaneous recognition by a human? (as far as I remember this information I read was based on Google's attempts to develop such recognition systems, and can you imagine how much resources Google could put into this? And that has still achieved quite modest outcomes so far)

at 6am on 6/6/2018
What is currently called artificial intelligence is unfortunately still too distant from intelligence in…
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at 10pm on 6/12/2018