Discussions on book: Message Me: The Future of Customer Service in the Era of Social Messaging and Artificia
Authors:
Publisher: BookBaby
Publication date:
ISBN-10: 1543933718
ISBN-13: 978-1543933710
Pages: 180
Message Me: The Future of Customer Service in the Era of Social Messaging and Artificia
It's hard to build a service powered by artificial intelligence. So hard, in fact, that some startups have…
Mindstrim.com
at 1pm on 7/10/2018
What is currently called artificial intelligence is unfortunately still too distant from intelligence in…
Mindstrim.com
at 10pm on 6/12/2018

What is currently called artificial intelligence is unfortunately still too distant from intelligence in reality ... It's basically a bunch of algorithms realizing certain not too complicated (if you get into the idea of it) logic. Can you describe real human intelligence in algorithms? We even still don't know what consciousness is, let alone understanding of intelligence chemistry and mechanics.

AI bots for that matter can't replace normal service with human face. Bots can be a new fancy toy, they can be declared to be the "next big thing" by tech pundits, but just ask a real customer what he thinks about it after trying to get some meaningful information from a bot programmed with limited logic.

Customer services have been deteriorating already with infinite phone voice menus and outsourcing, I'm not seeing how bots alone can improve them. To the author's credit he still considers the use of human agents together with bots, so would bots be a sort of replacement of phone voice menus? There could be some value from this, let's say if interaction with bot could lead you to a human agent faster and with better precision than by using an infinite phone voice menu ...